作为进口商，因为不是最终消费者，他们的销售定价往往是基于采购成本价格。所以，供应商的价格稳定性对于他们来讲比较重要。不是说供应商遇到成本上升，死扛着亏着钱供货。而是说，在涨价前，要预先给客户通知，最好提前1-2个月，并做详细的说明，留给客户充足的时间来调整他的销售价格。另外，有些材料波动大的产品，供应商在报价的时候，要给客户一个报价有效期限。虽然，有时候这个报价期限执行的并不多，但将来有一天你调整价格了，如果客户表示不满，你可以发这个给他看，你就主动了。

钢格栅板价格调整的通知

Dear Tom,

Thank you very much for all your past order and support to us. We surely will always make our best efforts to return our support to you.

Maybe you have already read in the news paper, the labor cost in China has been increasing quickly. Actually not limited to labor, everything is increasing, like material, energy, transportation all goes up fast due to big inflation. You know, we have made our best to keep the price stable to our customers for already 2 years, by improving the productivity and absorb the cost increase on our side. However, it sounds the situation is very hard for us to absorb all the cost increase. We will have to adjust the price according to the new cost structure.

Meantime, we fully understand that this will inevitably influence your cost & sales. To support you, we would like to implement the new price after 2 months from now.

I would very much appreciate your kind understanding and thanks again for your continual support.

Best regards,

XXXX

给钢格栅板客户的报价过了有效期，客户下单未能按照报价执行，客户投诉解决

Dear Tom,

Thanks a lot for your email & sharing me the information.

I fully understand your situation, and know that you have quoted your customer based on the price quoted you on XXXX (date). I attach the price here for your reference. You may notice that the validity of the price is on XXXX(date).

You know, the material cost of XXXX fluctuate frequently, it has already gone up XX%. Our cost grows up even more considering also other aspects like RMB exchange rate goes up versus USD, the quick increase of the labor, transportation & energy.

Anyway, we treasure you much as a very valuable customer, and know that you have followed this customer hard, we would like to give you a most special discount of XX%. I also would very much appreciate your kind understanding: at this price, we almost have no profit, just for you to maintain the good customer relationship, and get more orders for us in the future.

Best regards,

XXXX